Terms and Conditions


Security Policy

The Hervey Bay School of Yoga uses the eWAY Payment Gateway for its online credit card transactions.  eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by The Hervey Bay School of Yoga or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by The Hervey Bay School of Yoga

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Purchase of courses, classes, workshops or Teacher Training Units

After ordering online, you will receive an email confirmation from eWAY containing your enrolment/purchase details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

Please present your confirmation of order to the teacher when you arrive for class.

If you wish to query a purchase please contact us at office@herveybayyoga.com.au

Courses / Workshops / Teacher Training Units: Refund policy

If a booking is cancelled less than 7 days prior to commencement of the course or workshop 50% of the fee is refundable.  There is no refund if cancellation is made less than 3 days prior to commencement.

It is a student’s responsibility to attend all classes or sessions.  There are no catch up classes provided in lieu of missed classes or sessions.

5 Week Class Cards: Conditions of use

Class cards are valid for 5 weeks from date of first use. Cards are for individual student use only and are therefore not transferable. 

Evidence of payment must be provided before a class card is issued.

Attending class levels appropriate to health and experience

I affirm that I have read information provided on the website about the different levels of classes and programs taught in the school and that I will select classes/programs appropriate to my health and level of experience.

Notice of health status/injury

I affirm that I am in good health, or if purchasing classes or programs for my child/children that they suffer from no physical impairment that would limit their participation in yoga classes; or if there are conditions or injuries that affect my/their day to day life that I agree to inform the teacher before each class of any health condition for example those listed below, though not exclusive to those listed

  • High/Low blood pressure
  • Glaucoma
  • Diabetes
  • Sciatica
  • Sacroiliac pain
  • Pregnancy
  • History of miscarriage (if trying to conceive or currently pregnant)
  • Blood clots
  • Heart conditions
  • Menstruation and any issues of concern about menstrual cycle.

I understand that every possible care will be taken by the teacher of my classes to ensure my well-being and safety but that I must take precaution to work within my own limits. I agree to exercise reasonable and sensible caution for my well-being and the wellbeing of fellow students while practicing yoga under my yoga teacher’s supervision.

Privacy Policy

The Hervey Bay School of Yoga regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Hervey Bay School of Yoga users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Polly Realf at 0418 480 625

Collection of Information

In order to use the Hervey Bay School of Yoga website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by The Hervey Bay School of Yoga is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from The Hervey Bay School of Yoga customers is required in order to provide you with our  products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at office@herveybayyoga.com.au

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

The Hervey Bay School of Yoga uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails.  If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at office@herveybayyoga.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

The Hervey Bay School of Yoga may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

The Hervey Bay School of Yoga does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on  The Hervey Bay School of Yoga site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of The Hervey Bay School of Yoga.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the  homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes  to this policy, we will notify you here, by Email, or by means of a notice on our homepage.


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